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Shuffleboard Table Reviews & Testimonials

Shuffleboard Table Reviews & Testimonials

Customer Reviews

Our new shuffleboard table from a great family game!

Cindy Crawford

February 2009

Hi John,

We just wanted to let you know that we love our Rock-Ola Shuffleboard Table. Your team did a great job on the restoration and the table is absolutely beautiful. We also appreciate the great service and that you went the extra mile to make sure we had it in time for Christmas. The private lessons were the icing on the cake. We will be practicing all the new things you showed us and look forward to hooking up with you in the future for shuffleboard 2.0. Best of luck and continued success, we would not hesitate to recommend you to anyone who is in the market for an antique or custom-made shuffleboard table.

Kimberly and Dennis Quaid

December 28, 2016

John: My wife and I are thrilled with our new Champion Worthington Shuffleboard Table you delivered and installed yesterday. As professionals in the Business Services industry we can appreciate a quality product and as importantly a company such as the Shuffleboard Federation that advised, delivered and installed the product with such impeccable service! You delivered on time, set us up with care and precision and instructed us on the care and use of such a fine table. You kept us informed each step of the way and followed up at the end to make sure all was perfect and we were ready to start enjoying our new family game table. Please thank Kenny and Don again for the installation. It is a pleasure to work with such professionals!

Best Regards,

Ted F., Crystal Lake, IL

December 23, 2016


Just wanted to drop you a note to thank you for working with us on selecting a new shuffleboard. Given the many options available you were great in helping us select the board that was perfect for us, we truly love it! But, I especially wanted to express a special thank you for getting the board delivered in the short time frame we needed. Being in the Mountains presents some very challenging circumstances and your team not only delivered on time but they had to take the board through the snow and down a steep hill to get the board in the back entrance. They did all of that and never got one bit of dirt on our new carpet!! They set‐up the table and took extra time to show me some maintenance suggestions. You're a very professional organization which is so rare to find today.

Thank you, thank you, thank you!!!

Sam Y, Edwards, CO

December 21, 2016

Just wanted to thank you again for the amazing shuffleboard table! The crew you sent to install it were excellent – very considerate and even put up with my 2 curious kids who couldn't seem to stay away. The table looks great and we are already into our first game – I'm not sure I'll be able to drag these kids away from it… they're starting early!!

Have a great holiday – Merry Christmas and all the best to you and your family!!

Liz R, Cincinnati, OH

September 28, 2016

I'd like to give John McDermott and The Shuffleboard Federation my highest recommendation. Probably the best way to do so is to give a brief history of my experience buying and taking delivery of an amazing table (pictured below):

When I knew I wanted to buy a table, I first contacted a local retailer in Pennsylvania (via email). I asked them for information on their high-end tables. Three days later I got a one line e-mail response: “Check our website, all options are there.” As an admitted customer service nut, this was unacceptable.

A brief Google search uncovered Shuffleboard Federation. I sent them a similar request for information. About an hour later, at 10p at night, I got back a long, friendly, detailed email from John talking about his company, his history, the table options, and more. After a couple more emails, that night I mentioned to John that I wasn't sure which table I'd buy, but I was sure I'd be buying it from him. It couldn't have been a better decision. John was incredibly helpful with table selection and design (we got a Big Sky table which required selection of slabs of wood to form the sides and legs).
As we neared delivery, John assembled the team that would deliver and install the table – a combination of 2 guys from Michigan to escort the table to Pennsylvania and 3 local installers. 5 people? Definitely needed. The Big Sky table is massively heavy. The installers were prompt, efficient, and professional. The local guys shared business cards should I need help with the table as it settles into its space and gets some play.

From start to end my experience with Shuffleboard Federation has been an absolutely perfect purchase experience. The table wasn’t cheap, but in this case I got what I paid for, and more.

Good luck!
Greg R, Malvern, PA

August 2, 2016

It is with pleasure and enthusiasm that I write about my recent experience purchasing a shuffleboard table from The Shuffleboard Federation. This was a new experience for me as I have not previously owned a table. John spent time on the phone reviewing all the particulars related to choosing the best table for my needs and space requirements as well as carefully evaluating delivery options up a spiral flight of stairs. His patience and expertise was appreciated and the transaction was flawless. He accommodated a narrow window for delivery and provided "white glove" assembly service. John kept in touch with me throughout the process and the table is now a perfect addition to our club room. It is without reservation that I recommend The Shuffleboard Federation for any shuffleboard related needs. John and his company provide quality products, a fair price and excellent service.

Marc W, Boca Raton, FL

June 28, 2016


We would like to thank you for the superior customer service you provided us through this entire shuffleboard purchase. Your in‐depth knowledge of the sport and the table selection process was especially helpful while selecting this gorgeous table. The custom art work is absolutely perfect and without a single flaw.

The crew you sent to our home was fantastic! Kenny and Don were very professional and timely. They were able to navigate the 20' long table down the freshly painted stairwell and basement walls without a single scratch. The table plays true and looks fantastic! We couldn't have asked for a better experience.

Thank you for everything you and your team have done.

Adam M, Cedarburg, WI

April 27, 2016

Hi John,

Please see attached pics.

Working with John was an absolute pleasure. John helped guide me to the table that was perfect for my family. We could not be happier. Just a note on delivery - delivery and set up were perfectly coordinated. Don and Kenny did a great job setting our table up and could not have been nicer. I would recommend John and his team to anyone looking for a shuffleboard table‐ lots of fun for family and friends - Keith

Keith D, Mooresville, NC

February 21, 2016


Teri & I just wanted to take a moment to thank you for all your help in getting us our Heirloom Legacy Shuffleboard Table. WE JUST LOVE IT! We are very happy with the quality of the workmanship and the great service. As you may remember we made our purchase with a specific date as we decided to have our company Christmas Party at our home. Your delivery and setup was as good as your word. Our 1st venture was a resounding success as the Shuffleboard Table was busy all night and the comments on the workmanship were overwhelming. Everyone had a great time. Teri and I both agree we would recommend you to anyone shopping for a Shuffleboard Table.

Ralph & Teri

Brewster, NY

January 5th, 2016

Dear John,

We love our new Champion shuffleboard table! Our children were so surprised and thrilled on Christmas! JK and I really appreciate how quick and easy the ordering process was and we couldn't believe you got the table here in time for Christmas. You and your team were so responsive. We really wanted to get the table for Christmas and we were so happy to get your phone call right away to confirm that it was possible. We know that your great relationships with everyone involved were key in getting the table on time. Also, the team that came to set up the table were very efficient and professional. The shuffleboard table is a hit with everyone from our 11 year old son to our teenage daughters there is always a crowd wanting to play. It is also lots of fun for all the adults too. It is truly a family game that we know we will have and enjoy for many years to come.

Thank you again for making the best Christmas present a reality!

Sincerely, The Nicholas Family

Concord, MA

December 30th, 2015

Hi John,

This is for your records, please feel free to share it with prospective customers. Mark did an excellent job with the install and has been great to deal with as have you. Thanks for everything.

We are very pleased with the custom 22' Champion table we purchased from John McDermott at We visited 3 stores in the KC area to understand the various brands and prices. We were all set to move forward with a table we had seen locally but we called John to confer/compare. So glad we did. He was able to direct us to a superior quality table in a style we preferred over the local store's table and he beat the local store's price.

We wanted a custom logo for our table (a Kansas Jayhawk) and John promptly coordinated approval from the licensing office at KU. We ordered after the deadline for Christmas delivery and had resigned ourselves to delivery in January but John even helped to get our delivery expedited in time for Christmas.

Our installation experience was very positive as well. Our installers, Mark and his cohort John, both avid shuffle board players (Mark is pro rated), worked hard to ensure our table was level and the playing surface tuned for optimal play. We are new to shuffleboard so we have appreciated the friendly advice from John and our installation team about how to care for the board, rules, strategy, accessories, etc.

Our bottom line advice to anyone considering a new shuffleboard table: buy one of the premium brands sold at, get the longest table your room will accommodate and don't buy anywhere else until you speak with John. He is THE expert you want in your corner. You don't want any regrets when making a major purchase like this. We have none. John's product, pricing and customer service are exceptional!

Clark & Cathy
Leawood, KS

November 25th, 2015

John, thanks for everything. It's a spectacular piece of furniture. Also, your crew was just top rate. Not a thing was mishandled during a very tough installation. Great guys! Thanks very much.

Rich F, Presto, PA

September 24th, 2015

John makes a fabulous product, and has a service and installation division to match!

Jim Forrest, Bloomfield Hills, MI

September 23, 2015

John is simply great. He helped me find the perfect table and put together the coolest custom job I've seen. No one better.

Kirk Lacob, San Francisco, CA

September 2, 2015

We could not be more pleased with the shuffleboard that John designed and built for us. From our first interaction, he and his team were helpful, professional and fun to work with. I was particularly impressed with how they handled the installation. I have never seen or played on a more beautiful or functional shuffleboard. I strongly recommend working with John if you are looking for a custom built shuffleboard.

Mark Bradley, Hillsborough, CA

October 9, 2014


We just wanted to take a moment to sincerely thank you and your team for all the hard work and spectacular customer service.

Our custom Heirloom Big Sky Shuffleboard Table has been one of the best additions to our new home. It is truly a work of art and so special to us. You made the entire process so easy and accommodating all the way from design to delivery.

The personal lessons upon delivery were above and beyond our expectations. Your expertise combined with your customer service during the tutorial process has given us a great foundation for our future shuffleboard careers.

Wishing you all the best,

Anthony and Cary Fasano
Fort Lauderdale

July 15th, 2014

Dear John,

I'm writing this to let you know how happy we were to have done business with you on our Heirloom Big Sky table. The beautiful table is one of the centerpieces of our rooftop at City Market at O. The table is truly a work of art and fits perfectly with the design of our building. Thank you for all of your help and we look forward to working with you on our next residential building.

Sincerely Jeff

Jeff Edelstein
Roadside Development
1730 Rhode Island Ave, NW Suite 512
Washington DC 20036

July 7th, 2014

My new 14 foot Heirloom Big Sky table is the unquestioned star of our new game room. This table is described on the website as being “a completely unique work of art”. And it is! Well worth the wait and cost. A beautiful American-made product that showcases old-fashioned craftsmanship. You can spend less on a shuffleboard table - but you cannot get more. John McDermott of Shuffleboard Federation proved himself a stand-up guy and provided personalized service every step of the way.

Dave F, Coppell, TX

March 11th, 2014

Dear John, I wanted to thank you for making the purchase and delivery of my 14 foot Grand Hudson Deluxe table so easy. Candidly, I had given you a difficult task when, on November 26th, I placed my order and needed delivery before the holidays. This was peak demand time for you and I was skeptical that you would be able to actually have the table built and delivered before my house guests would be arriving for the holidays. You graciously handled my multiple requests for updates and kept in touch.

Even with all the handholding I was relieved when, on December 17th, you kindly emailed me the exact route of the shipment and told me when the table would be delivered on the east coast. You were precise and accurate in every statement you made and I can't tell you how much I appreciate your ability to execute flawlessly. As to the table, we absolutely love it. It's beautiful and has fulfilled every hope I had that it would be a game that would provide hours of enjoyment for couples. The table has been enjoyed by my wife and me, our friends, my 30 something year old kids and their spouses, and my grandkids. Perfect!!

Thanks for making this happen. If ever you have a potential customer who wants feedback from a very satisfied customer, don't hesitate to have them call me.

Best, Mickey R, Scarsdale, NY

January 10th, 2014

Hi John,

Thanks to you and your team for the great job on our Heirloom shuffleboard table. After looking at the competition and not seeing the quality that I was looking for, your product was exactly the look and finish that I had been hoping to find.

You said it would be delivered before Christmas and it was. The team that did the installation was timely and courteous. We couldn't be happier with the table.

Thanks and best to you in 2014.

Phil P, Park City, UT

March 13th, 2013

Good morning John,

I just wanted to thank you for all your help in the selection, purchase and installation of my new shuffleboard. Your expertise and experience made the selection and purchase process extremely easy. If possible, your installation person, Obie, made the process even better. After arriving to find missing parts on the delivery truck at 10:00 AM, he worked with you, Champion and the delivery company to locate the parts. That is where his day begins for my installation. He then drove over an hour each way to retrieve the parts and complete the install. When the installation was finished, he spent another 30 minutes going over the maintenance of the board and showing me several different ways to hold and maneuver the weight.

Probably the best decision that I made was listening to your advice to take the white glove installation service. While I could have gotten the table setup and installed with my friends, there is no substitute for the knowledge of someone who has done it before. Obie made sure to level
the table and checked it several times to make sure the table was set up for tournament play when he left. Only a professional installer of shuffleboard tables would be able to be so precise.

I would be happy to recommend your company and installers to anyone in the future. Feel free to share this with any future customers who are considering purchasing any products from you.

Jim C, Kenosha, WI

March 11th, 2013

In researching the purchase of a shuffleboard table, I came across The Shuffleboard Federation’s web site, and called the company. I spoke at length to company owner, John McDermott, and was impressed with the depth of his knowledge, as well as his passion for his work. He asked plenty of questions in order to understand my likes/wants, as well as to gain some insight into where the table was going, and the other furnishings and aesthetics of the space. Based on our conversation, he recommended an Heirloom Legacy, and followed up promptly by sending me a full complement of high quality pictures, along with a very impressive collection of testimonials from previous customers.

Admittedly, I was a little bit gun shy, given the pricing on the Heirloom brand, relative to other options. I decided to go with John’s recommendation, based on their reputation, and because John assured me that they would expedite the production of my table and deliver it in time for my wife’s 50th birthday party. We ended up going with a solid Mahogany Heirloom Legacy, and had it personalized with our company logo. Long story short, they delivered on every promise and truly exceeded our expectations. The quality of the table itself was terrific, and the installation was very professionally done, right on schedule, by people that were very obviously experts. The service both before and after the sale has been exceptional, and I would not hesitate to recommend The Shuffleboard Federation to anyone who is in the market for a shuffleboard table. The Shuffleboard Federation is an all too rare example of a company that under promises and over delivers.

CJ DeCrescente, Mechanicville, NY

January 25th, 2013

Hello John,

I want to tell you how happy I am with my new Cushion Shuffleboard recently delivered and set up by your crew. Both Don and Kenny were very professional, caring guys who went out of their way to make sure everything went perfectly. This is the result of buying a Shuffleboard Table from a company like yours that specializes in shuffleboards and shuffleboard products instead of a general supplier of basement recreational products.

Thanks again to you, Don and Kenny.

Jack B, Troy, MI

January 5th, 2013

My husband has wanted a shuffleboard for quite some time. So when we were having a house full of family over Thanksgiving we decided to order one on fairly short notice. We ordered a beautiful Hudson table through the Shuffleboard Federation and they delivered it just before our family arrived.

The table exceeded our expectations and provided hours of fun for the entire family. We couldn't be happier with the quality or service of the table.

Jody R, Statham, GA

October 24th, 2012

"I started the search for a table not really knowing what I was looking for and from the moment I found him on the internet and received his detailed personal response to my first questions, I was extremely impressed with John. I can literally say it was the best customer service on anything I have ever purchased in my life (no kidding). But I still researched locally and all across the web and John also had the lowest prices at the end of the day as well. We love our table and I know I can call John anytime with a question if needed. You will love the service and value you get with John!!"

Pete Fox, Pointe Vedra Beach, FL

September 4th, 2012

Hey John—

Finally got some quality photos of the Rock-Ola shuffleboard you were kind enough to sell me last year. As you can tell from the pictures, it is an absolutely first class table and a first class installation. Delivery was easy. Your support afterwards was superb. Really my only complaint is that the shuffleboard is used so much the pool table gets completely ignored. Can’t thank you enough for allowing us access to this incredible piece of history. I’m going to need two more, so keep your eyes out. Happy to serve as a reference to anyone else who is thinking about doing business with you.

Best wishes,

John D, Pacific Palisades, CA

July 6th, 2012

John, Our custom shuffleboard table turned out even nicer than I had imagined. It sits behind a sofa and I am disappointed that you cannot see more of it…that is the first time I have ever said that about a shuffleboard table.

Thank you for working with us to make it very unique. Everyone that sees it comments on how beautiful and different it is with the natural waned edge in walnut! It couldn’t have turned out nicer. I am sure that it will provide hours of entertainment as well as making a statement as a sculptural piece in this rec room.

It was a pleasure to work with you on this custom design and we look forward to working with you again in the near future!

Very Best,
Rain Houser

Rain Houser
Pearson Design Group Interiors
777 E Main St., Suite 205
Bozeman, MT 59715

March 25th, 2012

John supplied us our first shuffleboard, which is a quality product. Since 1998 he has supplied us with several sets of shuffleboard weights, wax, silicone and most importantly the greatest advice on how to further ourselves in the sport. He is definitely the source to go to for all products related to table shuffleboard. John also runs an excellent week long tournament that bring in folks from all over the nation, check out the NASC tournament in Reno, NV.

Susie H, Louisville, KY

February 21, 2012

It was great working with John and his company. The shuffleboard that we purchased from him was of the highest quality. My wife, family, friends and I have had countless hours of fun with the board.

February 12, 2012

John has been a tremendous partner on several projects with us and we have recommended him to others who feel the same way. He has a knack for finding the "needle in the haystack" piece and then restoring it to perfection and then delivering and installing the piece so that the entire experience is totally satisfactory. (And his on the spot lessons and tips about how to play the game are very welcome!)

What more can we say? Work with him and you will be pleased that you did.

Marty Fahey
O'Brien International, Chicago, IL

February 4th, 2012

John helped me pick out an excellent table for my house and delivery and installation went perfectly.

Michael Geus, New Hyde Park, NY

February 1st, 2012

John sold me a shuffleboard table over 5 years ago. All our guests love the game and compliment the quality and appearance of the table, appropriately named "Heirloom".

Volckert van Reesema, Rowayton, CT

January 21, 2012

Hello, John.

I just wanted to let you know that our Champion Gentry shuffleboard arrived in good condition. I was pleased to see the tongue & grooved, vertically glued boards. It seems very strong. We assembled it this morning, and it is truly an awesome piece! It fits perfectly in the place we selected for it. The play-field is SO fast! I had it leveled in just a few minutes, and the concavity is perfect so I haven't touched the climate adjusters. Most importantly, my wife was initially skeptical of this purchase because she didn't think we had enough space in the game room; but she loves it and is looking forward to playing.

Thanks for your help, and it was great doing business with you. If you ever need anyone as reference or referral, I'd be glad to recommend you.

Dr. Richard Byrnes
Sellersville, PA

July 27th, 2010


Cindy and I wanted to let you know how much we appreciate the experience we had working with you on our purchase of our dream shuffleboard table.

From the moment we stumbled onto your website at the Shuffleboard Federation, we were thoroughly impressed with the extent you folks go to in order to make purchasing choices simple and of great value. Everything is easily seen online, and there are no surprises when purchasing any products, even a very expensive shuffleboard table which is indeed "fine furniture".

Everything you told us about the process was spot on, including the comparison of one table to the next, and how to match our existing furniture with the stain samples you sent so quickly. You also set us up with a delivery crew that was competent, knowledgeable, and every bit as professional as yourself, thank you.

Even the customer service after the sale was impeccable. We are customers for life, and speak highly of you and your organization every chance we get. Thanks again for helping us with this major purchase, and we look forward to seeing you at the tournaments!

Todd and Cindy B, Melissa, TX

May 5th, 2010

Dear John

Many thanks for working with us on the Rock-Ola Shuffleboard table. It was a pleasure dealing with you throughout the process – you gave us great comfort that you were on top of things and we appreciated your responsiveness and follow through. Most importantly, the table was beautiful – we are thrilled.

It was also fun having a little "tutorial" party - I can't recall seeing so many people having so much fun, and to learn the game from you was a special treat.

Good luck with all your endeavours.

Best wishes,

Mark B, Roxbury, CT

January 15th, 2010

I was quite a novice having only played the game a handful of times at bars and a friends house. So when I decided to purchase a shuffleboard table, I was a little nervous. I searched the Internet to educate myself about it and came across The Shuffleboard Federation. I fell in love with the Heirloom table that they sold and decided to give them a call. Speaking with John McDermott was very educational. He was willing to answer my every question about table types, brands and the game itself. When it came time to finally make a decision on the table brand and length, he was a tremendous help. He was very fair and guaranteed the table would be in my house in time for the holidays. He and the company met every expectation of mine. The table is a beautiful addition to my home and has been a big hit with my family and friends who visit and play often. I would recommend purchasing a table from them if you are in the market for one. I sure will continue to use them for supplies and accessories.

Michael B, Upper Brookville, NY

September 28, 2009
John McDermott
The Shuffleboard Federation
South Lyon, MI 48178

Dear John:

As you know, my wife Lisa and I recently completed construction and furnishing of our second home on Kiawah Island, South Carolina. The home is beautiful and exceeds our highest expectations.

We just returned from a long weekend at the house where we entertained several friends. One of the highlights of the weekend was the evening we all spent in the game room playing shuffleboard on the beautifully handcrafted 18’ Heirloom Manchester shuffleboard table that you built for us. Quite simply, the table is stunning in every respect. Everything about the table is impressive - the massive fluted legs, deep and thick side rails, elegantly curved and leather-appointed horse collar, and perfectly toned mahogany stain that you specifically matched to complement the mahogany paneled walls and walnut floor. As with the house overall, your table as well exceeds our expectations. I have embedded and separately attached a few photographs of the table for your enjoyment.

John, I also want to express my appreciation for the “white glove” service that you provided me throughout the process, from the first day we discussed the project to the final evening when Frank and your father-in-law delivered, set up, and christened the table in its new home. My experience with you and your representatives could not have been better.

I have run out of homes in which to install your products, but I am happy to provide testimony to the quality and care that you represent. Thank you for everything.

Kindest Regards,

Todd Singleton
Great Falls, VA / Kiawah Island, SC

May 10, 2009

I would like to be added to your list of very satisfied customers. I very much appreciate all the personal attention, education and guidance prior to my recent purchase of a shuffleboard table through your company. The customer service was excellent, terms were more than fair, and delivery was on time and professional. I will be recommending your company to all my friends who are now admiring my new table.

Sincerely, Thomas Summers
Buffalo, New York

March 13th, 2009

It's been my pleasure to work with John McDermott of The Shuffleboard Federation. As a satisfied customer, I've purchased three Rock-Ola tables from him and have been delighted with the experience . in each case. John's extensive knowledge, professionalism, and careful attention to detail were apparent throughout the process, from restoration to final installation. His willingness to go above and beyond the call of duty is the mark of a service oriented business to which others strive to emulate.

I highly recommend The Shuffleboard Federation with complete confidence.

John O'Brien, Glenview, IL

March 11th, 2009

My wife and I played shuffleboard for the first time recently and fell in love with the game. We decided to buy a table and shopped around. A lot of tables we checked out were very flimsy and obviously of poor quality. We decided on a Champion table from the Shuffleboard Federation because from what we could learn, Champion was the way to go. I was hesitant to buy a table from the internet, but John at the Federation eased my mind by answering all of my questions and concerns. Our table was delivered right on schedule and we were very pleased with the installers. They were in and out within 90 minutes and they were very professional. My wife and I were very happy with every part of the transaction with the Shuffleboard Federation and the table is everything we hoped it would be. It is a great and easy game for our friends and family to play and it is great fun. I just know that we will be enjoying our new purchase for many years to come.

Thank you!

Howard S. Gartenhaus, Rockville, MD

March 7th, 2009


This is for your records. Feel free to excerpt anything that you may want to use.

To whom it may concern.... I recently had John install a Rock-Ola shuffleboard table into my new home in South Carolina. His crew members did a professional job installing the table. It was clear they had much experience. The table I received was refurbished and exceeded my expectations. Much of the interior of our home was done with reclaimed lumber for floors and ceiling. Our walls are made from wood consisting of using plank boards, bead boards and lap board. The table was a great finishing piece.

Curt S, Salem, SC

December 14th, 2008

I have been so busy enjoying my beautiful new Heirloom Legacy mahogany shuffleboard table that I almost forgot to write to tell you how much we love it! Everyone who sees it marvels at the workmanship, its so beautiful! Your team did a great job building it and then delivering and setting it up. We could not be happier. Should you ever need someone to do a commercial recommending you just let me know. There is nothing like a very satisfied customer and that we are.

Thanks again for creating this Heirloom which will be enjoyed for years and years.

Stan K,

September 5th, 2008

John McDermott, President
The Shuffleboard Federation
PO Box 549
South Lyon, MI 48178

Dear John,

A note of thanks for providing such a wonderful shuffleboard table for my home. The table is all I hoped it would be, but better. It is a real pleasure to play on such a perfect surface, and all my guests (and opponents) have commented on the table's beauty. I wouldn't be at all surprised if you heard from many of them.

Not only is the quality of the table and furniture unsurpassed, but the delivery and professional installation was impressive. You clearly have a good team with the Shuffleboard Federation. If you ever need a reference or would like a prospective customer to call me, please don't hesitate.

Thanks again John.

James McCahill, Southampton, NY

June 16, 2007

Hi John,

Just a quick note to say thank you for the delivery of our shuffleboard table and the great service as promised. The delivery truck and installation crew arrived on time, and installed the table professionally and efficiently. Once leveled, they asked my son and I to throw a few to make sure we were comfortable with the set up. They willingly made any adjustments we requested. I anticipate many hours of family enjoyment.

Thanks again,

Kevin T, Pittsburgh, PA

July 11th, 2006

Mr. John McDermott
Shuffleboard Federation
10244 Longford Drive
South Lyon, MI 48178

Dear John,

I wanted to write you a quick note to thank you for the outstanding service that you and your associates provided the Musselman family in the installation of our shuffleboard table.

It's so refreshing in this day and age when people do exactly what they say they will do, and your entire organization did just that. It was especially impressive that you accomplished this over a holiday weekend.

Thanks again for making this process such an enjoyable one.

Jim Musselman, Dallas, TX

October 12, 2005


I could not be happier with the shuffleboard table. It is incredible!

You were extremely helpful in every aspect- from ordering to installation. You and your group operate with the highest degree of professionalism and quality.

Thanks again!
Jim McAlister, Houston, TX


When we opened our website/on-line store, in 1998, we made a commitment to provide the same level of high quality and service that our company has been known for since being founded in 1987.

In order to ensure that we meet the expectations of our customers, we are voluntary participants in the Yahoo! Merchant Rating program. Through this program, our customers have the opportunity to rate our products and services. We are proud to have received Yahoo's Top Service designation, which is only awarded to merchants with an outstanding record of customer service. In fact, nearly 80% of our customers that have provided feedback gave us an excellent rating (5 stars out of a possible 5), and our average rating is 4.44 on a scale of 1 to 5.

Here is what our customers were saying about us when we opened our on-line store:

Order # Rating Comments
593 Good (4 Stars) Very happy the way things went
643 Excellent (5 Stars) It was easy to place the order. Especially appreciated was the follow up phone contact and confirmation process. Thank you!!
644 Excellent (5 Stars) Great, fast service. A pleasure to do business with.
650 Excellent (5 Stars) When I called to ask a question about my order, the man I talked to was very polite and very helpful!! I really am impressed with the products I received from you! Thank you and I will definitely order from you again!!
652 Excellent (5 Stars) Although there were a few minor problems, I gave them an "excellent" rating because of the way they went out of their way to correct them promptly. Very good people to work with!
662 Excellent (5 Stars) Order was complete and thorough. no problem with delivery or invoicing. Thumbs up.
676 Excellent (5 Stars) Got exactly what I wanted in a timely fashion.

Here is what our customers were saying about us several years later:

Order # Rating Comments
21245 Excellent (5 Stars) I was delighted to find their excellent web site for the first time. I was in need of some supplies before NY Eve and they gave the order special attention and got me the goods when I needed them. It was excellent service supported by individual attention from the head of the Federation.
21216 Excellent (5 Stars) Extra-emely great service. Will continue to get products from them.
21129 Excellent (5 Stars) Thanks for the prompt service and quality selections. I built a handmade shuffleboard table, and needed a good source for accessories, you guys are it, for sure. Thanks again...
21060 Good (4 Stars) We will Buy again. Thank You!
21027 Excellent (5 Stars) I submitted my order and received it in two days. I can't complain about the service I received.
21022 Excellent (5 Stars) Way out here in Hawaii, I expected the order to take weeks for the Shuffleboard Federation to complete - even though I had commented that I would pay extra for other than the ground based delivery services that were assumed. Imagine my delight when within days I had received my rather modestly priced order!
20994 Excellent (5 Stars) The representative was extremely responsive to my questions, providing immediate and helpful feedback. This is what customer service is about.
20736 Excellent (5 Stars) Great Service
20665 Excellent (5 Stars) Without a doubt the very best on-line purchase experience I've had. This company is a definite credit to e-commerce. 100% accuracy with the order and a delivery that was almost unbelievably fast, 2 days! I look forward to doing business with them again.
20633 Excellent (5 Stars) A small order placed through Internet, quick e-mail confirmation, two day delivery, and a follow-up phone call to assure that everything was OK. Who could ask for more?
20598 Excellent (5 Stars) I am very satisfied with The Shuffleboard Federation personnel, products and shipping schedules.
20595 Excellent (5 Stars) I had ordered the wrong item, but when I contacted them, they advised me which item I needed to order, placed the order, and handled the return of the incorrect product for me, all within 2 days.
20560 Excellent (5 Stars) The order was correct and came as fast as if I had made a phone order. The product was all that I expected. I will order (from) the Shuffleboard Federation again when the need arises.
20558 Excellent (5 Stars) Great company, very responsive, good service, good delivery, followed up via email to assure satisfaction. VERY IMPRESSED.
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