Home  >  Information  >  Shopping Tools  >  Return Policy

Return Policy

Warranty Information

All accessory products, with the exception of custom products (such as table covers or wooden electronic scoreboards) are backed by a 30 day money back guarantee. If you are not satisfied with any accessory product, for any reason, you may return it within 30 days with no questions asked. Simply call us at 800-380-3033 to arrange the return. No returns will be accepted unless you call us first and receive a return authorization number.

For any custom products, (such as table covers or wooden electronic scoreboards),  that we agree to accept back for return, we reserve the right to impose a 25% restocking fee. Additionally, the customer is responsible for for the shipping charges on the original shipment, as well as for the shipping charges incurred for the return of these items.

We further warranty all products against manufacturers defects for a period of one year. If you feel any product purchased from The Shuffleboard Federation is defective, please contact us immediately at 800-380-3033. We will repair or replace, at our option, any such items. This is the extent of our liability.


Returns and Order Cancellation Policy

No orders will be shipped until fully paid for. Any order which is cancelled prior to shipping is subject to a 10% cancellation fee.

All accessory products are backed by a 30 day money back guarantee. If you are not satisfied with any accessory product, for any reason, you may return it within 30 days with no questions asked. Call us toll free at 800-380-3033 to arrange the return.

No returns shall be accepted unless you call us first and receive a return authorization number. Customers are responsible for prepaying the shipping charges for all returned items. Upon receipt of the returned items, which must be in good condition, we will refund the original purchase price of those items, less shipping charges.

For any custom products, (such as table covers or wooden electronic scoreboards), that we agree to accept back for return, we reserve the right to impose a 25% restocking fee. Additionally, the customer is responsible for for the shipping charges on the original shipment, as well as for the shipping charges incurred for the return of these items.

All sales of Shuffleboard Tables are final, due to the specialty nature of this product. All Shuffleboard Tables sold through or by us are strictly non-returnable unless we express otherwise in writing. If there are quality or warranty issues, we shall repair or replace, at our option, the affected item.

We reserve the right to charge a minimum 25% restocking fee on any shuffleboard tables we agree to accept back for return. Any order for a shuffleboard table that is cancelled is subject to a 25% cancellation fee. The customer shall be responsible for all charges incurred returning unwanted items as well as the freight charges for the original shipment and the freight charges for the returned items. The returned item(s) must be packed in original or identical packing as it was received. Prior to shipping the return, you must contact customer service for a return authorization number.

Our return policy requires that each customer inspects the delivered items before signing the delivery bill of lading. Upon notation of any damage to the packaging, do not accept the item; the driver will return the unit to the freight carrier's warehouse for inspection. Contact us at this point to resolve a possible redelivery. If you knowingly accept a damaged shipment, you do so at your own risk and it will your responsibility to contact the carrier to process an inspection and claim.

Shipping time for most items is as follows. Accessory products are generally shipped within one business day from Piqua, Ohio and/or South Lyon, Michigan. Allow up to five business days transit time thereafter. Shuffleboard tables are generally shipped in three to four weeks from Hillside, NJ or Richland Hills, TX. Allow up to five business days transit time thereafter. You will be contacted in the event of any shipping delays.


General Shipping Information for Accessory Products

Accessory products are generally shipped within one business day. Please allow up to five business days transit time thereafter. All prices for accessory products include shipping via UPS Ground within the continental United States, and are based on payment by credit card. A $7.50 surcharge will be added to all C.O.D. orders. Residential deliveries will incur a surcharge of $2.00. Additional UPS charges may apply to rural deliveries in some areas. Shipments to Alaska and Hawaii and Canada are shipped via Priority mail or UPS 2nd Day Air. Actual shipping charges will be added to shipments outside of the Continental United States. Orders shipped within the state of Michigan are subject to 6% sales tax. For more information on international shipping rates, please call 248-437-3600.


General Shipping Information for Shuffleboard Tables

All prices quoted for shuffleboard tables include shipping anywhere within the continental United States. Shuffleboard Tables are shipped (curb side delivery) directly from the manufacturer. Shuffleboard Tables by Venture Entertainment are shipped from Hillside, NJ. Champion brand Shuffleboard tables are shipped from Richland Hills, TX. Curb side delivery means that once the table arrives at your home or business, it is your responsibility to get it from the truck into your home or business.

All Shuffleboard tables are built to order and require a production lead time of two to eight weeks, depending on the model. Once your Shuffleboard Table has been shipped, we will notify you that it is in transit and provide you with a tracking number and the phone number for the terminal which will complete your delivery.


Damaged Shipments

It is the customers responsibility to check for damage prior to accepting delivery. Do not sign any freight delivery receipt(s) until you have thoroughly inspected all crates/packages for possible damage while the driver is present.

If there is any visible damage, it must be indicated on the carrier delivery receipt at the time of delivery. Any concealed damage must be reported to the carrier immediately. Failure to notify The Shuffleboard Federation and/or the carrier within 48 hours relieves the shipper, the carrier and The Shuffleboard Federation of any responsibility and will result in the denial of any claims.



Shop By Category
Testimonials
  • I was delighted to find their excellent web site for the first time. I was in need of some supplies before NY Eve and they gave the order special attention and got me the goods when I needed them. It was excellent service supported by individual attention from the head of the Federation.